SUPPORT

COORDINATION

Everyone living with a disability needs a high quality of life.
Let’s make it happen together.

1800 880 440

we FOCUS ON

advice
Applying or advice on applying for the NDIS

Applying for the NDIS can be difficult. Orange Health is here to help you through the application process. Feel free to call us on 1800 880 440 or email us at mail@orangehealth.com.au

budget
Implementing / monitoring your plan and budgets

Implementing and monitoring your plans and budget: Orange Health will work with you to make sure you maximize your NDIS funds. We will help you determine the best way to use your funds and inform you of how your budget is tracking.

referrals
Make referrals

Making a referral to Orange Health is simple. Click the Referral button at the top of the page or call 1800 880 440. You can also email us at mail@orangehealth.com.au.

review
Requesting reviews

Requesting reviews: Is your plan not working the way you had hoped? Did NDIA leave something out that you are entitled to? You may qualify for an internal review. Our support coordinators would be happy to help review your plan and connect you with the resources you need.

How We do it

So start your journey with a NDIS plan now with these 4 simple steps.
1
Step-1

Simply give us a call on 1800 880 440 – If you have any questions about the NDIS or how to implement your plan.

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Call us
2
Step-2

Use our register page – Want to use Orange health for your support coordination? It’s easy? Simply click on the Register button to get started.

Group 36651
INTAKE FORM
3
Step-3

Startup meeting – Once you’ve completed your intake form our team will contact you to set up a meeting to talk about your plan.

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meeting
4
Step-4

Implement your plan – Our team will start putting your plan into action by making calls and referrals as directed by you.

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Your plan
5
Step-5

Maintain and monitor – Throughout your plan, a support coordinator will check in to see how things are going and make sure you are ready for any upcoming meetings.

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monitoring

To use our services you must provide evidence of sufficient NDIS or other funding to cover the cost of the service(s) establish a formal service agreement with Orange Health provide all information required to manage the service arrangements effectively and efficiently

Testimonials

Client Feedback

Chris is extremely experienced and takes into account everyone’s individual needs. He does not try to control your diet, but advises on how you can continue to eat the same foods but with different brands, quantities etc. My 35 year old son who has Down Syndrome is a very fussy eater and Chris has managed to build a rapport with him and advise him on how to modify his eating habits. He has successfully lost 11kgs since first consult with Chris and his mood, sleep and bowels have improved significantly. Chris also will recommend supplements, however he does not sell these, so is not pushing you for the purchase of them. He actually advises you where to buy the cheapest but best products. I would highly recommend Chris to anyway that need to review their nutrition and diet for weight or health reasons.

Karen Southgate
Director Platinum Psychology & Consulting Pty Ltd
5/5

We would like to Thankyou Chris for your guidance with Bens healthy eating & exercise plan
Bens issues were being addicted to sugar & loved eating out usually making unhealthy choices ie soft drinks packets chips & fried food
With your guidance in purchasing healthier options from your lists Ben has found his transition to a healthier lifestyle an easier transition than doing other types of diets previously
It’s hard for Ben to self manage on a day to day basis due to his brain injury but with your help he is excited about his new eating plan.

Narelle & Ben Barber
5/5

I approached orange health after getting worrying results from medical tests. Chris talked me through all aspects of my diet and lifestyle. He worked out a plan that was workable and I was comfortable implementing. He checked in often and tweeted anything that wasn’t working for me.

Joan Gains
Mother
5/5

Orange Health is incredibly lucky to have Tammy as a Support Coordinator. As an Occupational Therapist within the NDIS space, it’s always difficult to find Support Coordinator’s who are transparent, efficient, and easy to work with. Tammy hits the nail on the head in all of the aspects! It’s genuinely a pleasure to work alongside her. I always know that our participants are in safe hands when they’re under the wing of Tammy! I would recommend Tammy To anyone in search of superb Support Coordination services.

Rhys Main
Occupational Therapist
5/5

FAQ

There are three levels of support coordination that can be included in your plan:

  • Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and achieve your goals.
  • Support coordination – coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
  • Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan.

Yes. The decision for a plan to be self-managed, plan-managed or NDIA-managed has no effect on funding support coordination. Funding support coordination is decided by what is considered reasonable and necessary.

When creating your plan you can discuss with your planner, LAC, or ECEI Coordinator what your plan management options are and the differences between them.

A support coordinator can help participants and their representatives before, during and after an NDIS Plan Review meeting.

Before

  • By producing a Plan Review Report to outline the services that have been arranged to meet the NDIS participant’s goals. This report includes all assessment reports ( to demonstrate the progress towards achieving goals while using a service, during the Plan period) and includes recommendations for future services.
  • By researching specialized services and equipment, as required.

During

  • By supporting participants and their family or representatives on the day of the Plan Review meeting and helping them to navigate the process.

After

  • By acting as a point of contact for National Disability Insurance Agency (NDIA) personnel – to provide them with the clarification and additional information required to achieve a high-quality NDIS Plan for the participant.

A participant may have a gap between their new plan’s start date and the previous plan’s end date. The expired plan’s end date will be extended to the day before the new plan starts. Once this occurs, providers will be able to claim for supports delivered during the gap period.

Providers should continue to deliver any supports which are received regularly, as core and capacity building budgets should be increased in line with the extra days in the expired plan.

Capital budgets will not be extended as they are generally a one-off support. The provider would keep records of the support provided in this period, keeping note of how these supports are consistent with those previously provided. Participants can check if their previous plan has been extended through the myplace participant portal and are encouraged to communicate this to their support providers.

Further information found in the ‘Paying providers when there is a gap in-between plans’ fact sheet.

A Support Coordinator will support you to understand and implement the funded supports in your plan and link you to the community, mainstream and other government services. A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers.

Your Support Coordinator will assist you to negotiate with providers about what they will offer you and how much it will cost. Support coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, coordinate supports and access your local community.

They can also assist you in planning ahead to prepare for your plan review.

Support coordinators will assist you to ‘optimise’ your plan ensuring that you are getting the most out of your funded supports.

Just like starting with any new provider, you can ask them questions that will help you make a decision on whether you will use them as a provider or not. Below are a few examples of questions you may want to ask the provider:

  • How will they will help you to achieve your goals?
  • What is their experience delivering supports?
  • What are their prices? What is included? How will they charge you?
  • Do they wish to discuss a notice period for ending an agreement?

Remember, you have choice and control in the supports you receive. This means you have the choice over who provides your supports and how they are provided.

No. If a support budget runs out of funds prior to the scheduled review, an unscheduled review should be completed at the request of the participant.

A provider should consider ceasing service with the participant and encourage them to discuss their funding with their Support Coordinator and/or the Local Area Coordinator.

If there are no funds available there are no clear mechanisms for providers to be paid for service provision.

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